The largest awards programme that recognises contact centre talent in the UK
Celebrating their 29th year in 2024, the UK National Contact Centre Awards are the longest running and the most highly respected awards programme dedicated to the UK contact centre industry. Why? Because when you win, you have really deserved it. The UK National Contact Centre Awards are organised by the CCMA | Call Centre Management Association.
When is it all happening?
Finalists for the UK National Contact Centre Awards 2024 have been announced and tickets for the Awards Night on Monday 17 June are now on sale. You can see the Finalists here and buy your table here.
If you have been shortlisted to the next stage, we will be in touch to explain next steps for your judging.
Bronze, Silver and Gold winners for each category will be announced at the Awards Night which takes place at Old Billingsgate in Central London on 17 June 2024.
Why enter these awards?
These awards recognise the best talent in our industry. Judges are looking for the individuals and teams who are role models, and colleague-focused approaches that are inspiring others. This is an opportunity to say thank you to those that deserve recognition for the work they are doing in their contact centre operation.
Some enter these awards to raise the profile of their contact centre, others to engage their team while others do it to attract new talent. Whatever the reason, the benefits of going through the nomination and judging process are immense.
How to enter these awards?
Nominations for the UK National Contact Centre Awards 2024 are now closed. The awards are open to all contact centre operations based in the UK – no matter how small or large you are. We just want to find and recognise the best our industry has to offer.
Nominations for the UK National Contact Centre Awards 2025 will open in December 2024.
Key Dates 2023/24
Wednesday 6 December
Nominations open
Thursday 11 January
Webinar to help with your entries
Friday 23 February
Nominations close
Tuesday 19 March
Announce Finalists
April and May
Judging takes place
Monday 17 June
Awards Night in London
