UK National Awards 2016

The longest established awards event for Contact Centres in the UK is well respected across the industry. Recognised as demonstrating a robust judging process and an ability to recognise and develop exceptional talent.

See the list of 2016 winners by clicking here

About the UK Awards

Now in their 21st year, the National Contact Centre Awards attract nominations from across the UK.  The awards recognise individuals who are role models in our industry - a credible and robust judging process ensures that our awards remain both independent and well respected.

Our awards are judged by experienced and well respected operational leaders from within our industry. To retain the integrity of the judging process we do not allow sponsors to be nominated for any of the awards, not do we use suppliers as judges. All of our judges have been individually selected and trained by the CCMA to ensure there is a high level of integrity, quality and consistency throughout the process.

The Gala dinner took place on 18th May at The Brewery, London. The website will be updated over the weekend with further details of the winners and the photos from the event, which was attended by over 700 contact centre professionals.

Here's a link to the video introducing the awards

Enter our Awards

2017 Nominations window

Nominations for the 2017 awards will open on 14 December 2016 and will close at the end of February 2017

The 2017 Gala dinner takes place on 16th May 2017

Keep up to date by following the

Meet Our Winners

Meet all the winners...
Business Improvements Manager of th...
Learning and Development Champion...

What people say...

  • 'I just wanted to thank you for such an amazing night on Wednesday. Its these kind of events that really make me proud to work in the industry.'

    Head of Learning and Development, Echo Managed Services

  • 'Last night was a really enjoyable experience for us all, with the event itself being amazing. It had the glitz and glamour of the Oscars and was well arranged. A superb event!!!!!'

    Head of Customer Services, Close Brothers

  • 'On our way back to Newcastle and just wanted to say a huge thank you and well done for a terrific evening. Great atmosphere, well organised and really special'

    Business Improvements Manager, The AA


Awards Dinner 2
Awards Dinner 3

Sponsorship Opportunities

The UK National Contact Centre awards, now in their 21st Year, are the longest established contact centre awards in the UK.

We ...

Award Sponsors