Now in their 21st year, the National Contact Centre Awards attract nominations from across the UK. The awards recognise individuals who are role models in our industry - a credible and robust judging process ensures that our awards remain both independent and well respected.
Our awards are judged by experienced and well respected operational leaders from within our industry. To retain the integrity of the judging process we do not allow sponsors to be nominated for any of the awards, not do we use suppliers as judges. All of our judges have been individually selected and trained by the CCMA to ensure there is a high level of integrity, quality and consistency throughout the process.
The Gala dinner took place on 18th May at The Brewery, London. The website will be updated over the weekend with further details of the winners and the photos from the event, which was attended by over 700 contact centre professionals.
Here's a link to the video introducing the awards