The UK National Contact Centre awards are now in their 23rd Year and recognise those individuals and teams in our industry who are role models, working to make their contact centres professional and industry leading.
How credible are these awards?
The awards have an excellent reputation across the industry for being of a very high standard. All of the nominees go through a comprehensive judging process, including face to face interviews.
What makes these awards unique …
The UK National Contact Centre Awards are the longest established for our industry in the UK.
We strongly believe that award judges should be people who work in the industry with an excellent reputation and track record. The judging panel are all people who work in the industry full time. They are experienced operational judges including previous award winners. None of our judges are vendors or suppliers.
Our judging panel, which is made up of CCMA members agree the process, judging criteria and benchmark for all categories. We believe it is important that the criteria is defined by people who understand the demands of the nominees role.
In order to retain the integrity of our judging process, award category sponsors cannot be nominated for any of our awards or judge any of the awards.
Past winners …
Contact Centre Support Manager
Shanice Goldspink, Direct Line Group
Customer Relations Manager
Phil Hansborough, British Gas Metering
Bryan Horrocks, Rentalcars
Resource Planning Manager
Sobaan Afzal, SkyUk
Social Media Champion
Kit Webster, RBS
Team Manager, Outbound
Nikki Harper, BUPA
What people say …
“Everyone had a fantastic time at the Awards dinner and all who attended said that it was an amazing atmosphere, everyone was so friendly and the whole evening went like clockwork.”
People Lead, SkyUK
“On our way back to Newcastle and just wanted to say a huge thank you and well done for a terrific evening. Great atmosphere, well organised and really special”
Business Improvements Manager, The AA
“Last night was a really enjoyable experience for us all, with the event itself being amazing. It had the glitz and glamour of the Oscars and was well arranged. A superb event!!!!!”
Head of Customer Services, Close Brothers
“’Last night was an amazing event, supremely hosted and great crowd control Ann Marie!’”
Site President, Barclays Bank