If you can’t find the answer to your question below, please contact us on firstname.lastname@example.org.
The Awards are open to individuals, teams and organisations in a UK based contact centre.
The CCMA (UK) Awards are the longest established Contact Centre Awards in the UK and provide the ultimate recognition of your achievements – so it is a great way to get the recognition of your colleagues and/or customers. The judging process is highly credible and robust, involving face to face interviews.
Step 1 – register an account with this website
Step 2 – select your main category (Individual, Team, Organisation)
Step 3 – fill in the online form and save your entry
Step 4 – you can edit your entry until the 28 February deadline
Applying or nominating is completely FREE OF CHARGE.
Yes! However, we expect that you will carry out an inhouse process to determine who your best people/teams are prior to nominating. Random/excessive nominations may undermine your best nominations.
Yes! If you would like to nominate an individual or team from another company (i.e. one that you do not work for but do business with) for an award, submit an application through the normal means. Please also ensure that the party you are nominating agrees to be nominated.
Yes you can attach any relevant supporting material to your nomination.
To book a table for the awards please email us at email@example.com or call us on 0844 8000623. Last year’s gala dinner was a sell out event, so please book your table as soon as possible. You may provisionally book a table, pending the outcome of the judging process if you prefer. CCMA members will be given priority for bookings.
In order to ensure the integrity of the awards, we do not allow sponsor organisations to be nominated.
Past winners …
Contact Centre Support Manager
Shanice Goldspink, Direct Line Group
Customer Relations Manager
Phil Hansborough, British Gas Metering
Bryan Horrocks, Rentalcars
Resource Planning Manager
Sobaan Afzal, SkyUk
Social Media Champion
Kit Webster, RBS
Team Manager, Outbound
Nikki Harper, BUPA
What people say …
“Everyone had a fantastic time at the Awards dinner and all who attended said that it was an amazing atmosphere, everyone was so friendly and the whole evening went like clockwork.”
People Lead, SkyUK
“On our way back to Newcastle and just wanted to say a huge thank you and well done for a terrific evening. Great atmosphere, well organised and really special”
Business Improvements Manager, The AA
“Last night was a really enjoyable experience for us all, with the event itself being amazing. It had the glitz and glamour of the Oscars and was well arranged. A superb event!!!!!”
Head of Customer Services, Close Brothers
“’Last night was an amazing event, supremely hosted and great crowd control Ann Marie!’”
Site President, Barclays Bank