How to enter

Nominations for the 2018 National Contact Centre Awards will open in December and must be received by the published deadline of 28th February 2018.

2017 Categories …

Individual Awards:

  • Business Improvement Manager
  • Contact Centre Support Manager
  • Customer Relations Manager
  • Resource Planning Manager
  • Quality Manager
  • Customer Experience Champion
  • Team Manager (Sales, Service, Retention, Outbound, Webchat, Rising Star)
  • Contact Centre Manager of the Year (Outsourced, Small, Medium, Large)

Team Awards:

  • Learning and Development Team of the Year
  • Social Media Team of the Year
  • Webchat Team of the Year

Organisation Awards:

  • Most Effective Health and Wellbeing Programme
  • Most Positive Impact on the Community
  • Most Effective Homeworking Programme

Judging process

Our judging panel, which is made up of CCMA members agree the process, judging criteria and benchmark for all categories. Our final shortlist is determined by nominees who have, through the judging process, reached a benchmark score.

The judging process is:

  • Online nominations will be reviewed by our expert panel of judges
  • Nominations that are shortlisted for the next stage will be contacted in March to arrange a date for the next stage of the judging process. Those nominations not shortlisted will be contacted in March.
  • Your face to face interview will be completed either via video conferencing, panel judging or a personal visit, depending on the category
  • There will be no further shortlisting, and winners for each award will be announced at the Gala Dinner event which takes place at The Brewery in Central London on 15th May 2018.

Judging criteria …

The judges will be looking to make an assessment of each nomination across the following areas:

IMPACT AND INNOVATION – can demonstrate significant, positive, tangible impact to the organisation/team

EFFICIENCY – understands the requirement to deliver an efficient operation and can demonstrate how this has been achieved

COLLEAGUE ENGAGEMENT – have created an environment/delivered an initiative that engages their people

CUSTOMER ENGAGEMENT – understands customer needs and acts as a voice of the customer

COMMERCIALLY AWARE – Understands and contributes to the success of the business

PROCESS IMPROVEMENT – can demonstrate a structured approach to improving processes

ROLE MODEL – actively shares best practice, in order to help others to learn

DELIVERY – is performing against objectives

COMPLIANCE – has the right set of controls and measures in place

Past winners …

Sponsors …

What people say …

Register Your Interest for 2018

Sponsorship Opportunities

The UK National Contact Centre awards, in their 23rd Year in 2018, are the longest established contact centre awards in the UK.

To find out more about the benefits of sponsoring this prestigious industry event, contact Keith Stagg on keith@ccma.org.uk.