UK National Contact Centre Awards Home | UK National Contact Centre Awards

The longest established awards for the UK contact centre industry are in their 26th year in 2021. They recognise the individuals and teams in our industry who are working to make their contact centres professional and industry leading.

The awards have an excellent reputation across the industry for being of a very high standard. All of the nominees go through a comprehensive judging process, including personal face to face interviews, panel judging and site visits.

The judging panel are all people who work in the industry full time. They are experienced operational judges including previous award winners. None of our judges are vendors or suppliers.

A Night to Remember

On Monday 21 September 2020 over 1,000 contact centre professionals watched our industry’s first virtual awards ceremony on YouTube and Facebook.

You can watch the replay of the event below.

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Past winners ...

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Our finalists were very creative in finding ways to celebrate during the virtual ceremony

What people say …

Myself and the team had an outstanding evening and the icing on the cake was winning silver in our first ever submission. Could not be prouder as are the wider teams at home

HSBC

What an amazing night!! Still can’t get over it, this is the award that so many want and we won it!! So fantastic. Thank you so much to for your support, hopefully see you next year!

Barclaycard

Thanks – a fantastic night had by all – it is by far the most exciting & genuinely the most happy awards evenings I have been to. (and that’s quite a few)!

NHS Professionals

Congratulations on organising another fantastic event! We had a brilliant night, everything was so well done and the win was just the icing on the cake.

Aegon

The night was amazing. Very well organised and the food was great!

HMRC

First, I wanted to thank you for organising what was a superb night, the team were in awe of the venue, the food & the vibe.

Molson Coors

Thank you so much to you and your team for organising such a fantastic evening! Our team really enjoyed the event and picking up the award was the icing on the cake.

Capita

It was an absolute privilege to be nominated and to attend the awards, to actually win was a truly, truly great experience

SAGE

Past winners …