The UK National Contact Centre Awards are now in their 26th Year and recognise those individuals and teams in our industry who are role models, inspiring others and deserve recognition for the work they are doing in their contact centre operation.​

The awards are open to all contact centre operations based in the UK. Members of the CCMA can enter for free.​

The awards have an excellent reputation across the industry for being of a very high standard. All of the nominees go through a comprehensive judging process, including personal face to face interviews, panel judging and site visits – which will be conducted remotely in 2021.

The judging panel are all people who work in the industry full time. They are experienced operational judges including previous award winners. None of our judges are vendors or suppliers.

A Night to Remember

On Monday 21 September 2020 over 1,000 contact centre professionals watched our industry’s first virtual awards ceremony on YouTube and Facebook.

You can watch the replay of the event below.

Virtual Ceremony

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Past winners ...

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Gallery

Our finalists were very creative in finding ways to celebrate during the virtual ceremony

Sponsors

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What people say …

Myself and the team had an outstanding evening and the icing on the cake was winning silver in our first ever submission. Could not be prouder as are the wider teams at home

HSBC

What an amazing night!! Still can’t get over it, this is the award that so many want and we won it!! So fantastic. Thank you so much to for your support, hopefully see you next year!

Barclaycard

Thanks – a fantastic night had by all – it is by far the most exciting & genuinely the most happy awards evenings I have been to. (and that’s quite a few)!

NHS Professionals

Congratulations on organising another fantastic event! We had a brilliant night, everything was so well done and the win was just the icing on the cake.

Aegon

• We thoroughly enjoyed last night’s ceremony, it was a great show and really well put together with it all being virtually! We are feeling amazing, so happy we won gold!!

The Hut Group

• I’m still overjoyed from the event. Well done on hosting such a great engaging event in such restrictive circumstances, we all watched via Microsoft teams as a group – dressed up just like if we were there.

Sage

Thank you so much to you and your team for organising such a fantastic evening! Our team really enjoyed the event and picking up the award was the icing on the cake.

Capita

• We had such a great time throughout each stage of the process, the content of the ceremony was insightful and the execution was wonderful.

Ubisoft

Download the Toolkit

While it’s simple to enter the UK National Contact Centre Awards, it’s useful to have a quick guide to the whole process.

So we put together a Toolkit which you can download here.

Sponsorship Opportunities

The UK National Contact Centre awards, in their 26th Year in 2021, are the longest running contact centre awards in the UK.

To find out more about the benefits of sponsoring this prestigious industry event, contact Leigh Hopwood on leigh@ccma.org.uk.