The 2018 Gala Dinner took place 15th May at The Brewery in London. Click here to view the winners.
The longest established awards for the UK contact centre industry are in their 23rd year. They recognise the individuals and teams in our industry who are working to make their contact centres professional and industry leading.
The awards have an excellent reputation across the industry for being of a very high standard. All of the nominees go through a comprehensive judging process, including personal face to face interviews, panel judging and site visits.
The judging panel are all people who work in the industry full time. They are experienced operational judges including previous award winners. None of our judges are vendors or suppliers.
2018 Gala Dinner Photo Gallery
What people say …
“It was a great opportunity to showcase the hard work we have done at Hermes in Customer Service and the benefits that this has brought. I have entered for 3 years now and the judges are always approachable, make you feel comfortable and help you realise all of the achievements that you have made!”
Catherine Lindsay, Hermes – Customer Experience Champion 2017
“I think to be able to go back to my role and have my company recognise this achievement was better than any feeling I have had before. Also, it has really boosted my own self confidence. I have now adapted my development to influence on an even larger scale within my company.”
David Linbourne, Directline Group – Complaints Manager of the Year 2017
“The exhilaration and burst of excitement when they said my name is something I won’t ever forget. When you think of being in those types of situations you always think you will be all ‘play it cool’ – but that goes right out the window when it actually happens. Absolutely amazing feeling!”
Mark Cassidy, Virgin Media – Quality Manager of the Year 2017
“It is good to benchmark what we do against the industry, it was great recognition and helps with engagement within the business.”
David Clark , Sky UK –
Most Positive Impact on the Community 2017
Past winners …