The longest established awards for the UK contact centre industry and in 2018 will be in their 23rd year. They recognise the individuals and teams in our industry who are working to make their contact centres professional and industry leading.
The awards have an excellent reputation across the industry for being of a very high standard. All of the nominees go through a comprehensive judging process, including a face-to-face personal interview or site visit.
The judging panel are all people who work in the industry full time. They are experienced operational judges including previous award winners. None of our judges are vendors or suppliers.
The 2017 winners were announced 16th May at a Gala Dinner held at The Brewery in London. Click here to see the winners.
Nominations for the 2018 Awards open December 2017. Click here to register your interest.
What people say …
“Everyone had a fantastic time at the Awards dinner and all who attended said that it was an amazing atmosphere, everyone was so friendly and the whole evening went like clockwork.”
People Lead, SkyUK
“On our way back to Newcastle and just wanted to say a huge thank you and well done for a terrific evening. Great atmosphere, well organised and really special”
Business Improvements Manager, The AA
“Last night was a really enjoyable experience for us all, with the event itself being amazing. It had the glitz and glamour of the Oscars and was well arranged. A superb event!!!!!”
Head of Customer Services, Close Brothers
“’Last night was an amazing event, supremely hosted and great crowd control Ann Marie!’”
Site President, Barclays Bank
Some past winners …
Contact Centre Support Manager
Shanice Goldspink, Direct Line Group
Customer Relations Manager
Phil Hansborough, British Gas Metering
Bryan Horrocks, Rentalcars
Resource Planning Manager
Sobaan Afzal, SkyUk
Social Media Champion
Kit Webster, RBS
Team Manager, Outbound
Nikki Harper, BUPA