The longest established awards for the UK contact centre industry are in their 26th year in 2021. They recognise the individuals and teams in our industry who are working to make their contact centres professional and industry leading.

The awards have an excellent reputation across the industry for being of a very high standard. All of the nominees go through a comprehensive judging process, including personal face to face interviews, panel judging and site visits.

The judging panel are all people who work in the industry full time. They are experienced operational judges including previous award winners. None of our judges are vendors or suppliers.

A Night to Remember

On Monday 21 September 2020 over 1,000 contact centre professionals watched our industry’s first virtual awards ceremony on YouTube and Facebook.

You can watch the replay of the event below.

Virtual Ceremony

Headline Sponsor

Past winners ...


Our finalists were very creative in finding ways to celebrate during the virtual ceremony


What people say …

Past winners …

Pre-register for 2021

The UK National Contact Centre Awards 2021 will open for nominations in November 2020. Pre-register your interest below to be kept up-to-date with all the news:

Sponsorship Opportunities

The UK National Contact Centre awards, in their 26th Year in 2021, are the longest established contact centre awards in the UK.

To find out more about the benefits of sponsoring this prestigious industry event, contact Jackie Pringle on