The longest established awards for the UK contact centre industry are in their 25th year. They recognise the individuals and teams in our industry who are working to make their contact centres professional and industry leading.

The awards have an excellent reputation across the industry for being of a very high standard. All of the nominees go through a comprehensive judging process, including personal face to face interviews, panel judging and site visits.

The judging panel are all people who work in the industry full time. They are experienced operational judges including previous award winners. None of our judges are vendors or suppliers.

2019 Gala Dinner Photo Gallery

Sponsors

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What people say …

Myself and the team had an outstanding evening and the icing on the cake was winning silver in our first ever submission. Could not be prouder as are the wider teams at home

HSBC

Thanks – a fantastic night had by all – it is by far the most exciting & genuinely the most happy awards evenings I have been to. (and that’s quite a few)!

NHS Professionals

The night was amazing. Very well organised and the food was great!

HMRC

First, I wanted to thank you for organising what was a superb night, the team were in awe of the venue, the food & the vibe.

Molson Coors

It was an absolute privilege to be nominated and to attend the awards, to actually win was a truly, truly great experience

SAGE

Past winners …

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Sponsorship Opportunities

The UK National Contact Centre awards, in their 25th Year in 2020, are the longest established contact centre awards in the UK.

To find out more about the benefits of sponsoring this prestigious industry event, contact Jackie Pringle on jackie@ccma.org.uk.