A look back at the 2017 Gala Dinner
On Tuesday 16th May last year, the winners of the UK National Contact Centre Awards were announced to a full house of over 700 industry professionals at The Brewery in London. Leaders from HMRC, Sky, Network Homes, and Parseq were crowned winners of the coveted Contact Centre Manager of the Year categories for large, medium, small, and outsourced centres respectively, and were delighted to receive their award from Spandau Ballet and Eastenders star, Martin Kemp.
“It was once again a night to remember!” said Ann-Marie Stagg, CEO at the CCMA (Call Centre Management Association) which organises the awards. “Seeing talented people get recognised for the incredible work they are doing to raise the standards in contact centre operations is exactly why we run this award programme.”
Following two months of face-to-face interviews, panel presentations, and site visits up and down the country, 15 individuals won Gold awards.
Commenting on the continued growth of the UK National Contact Centre Awards, Ann-Marie Stagg said, “With a two-month, rigorous, face-to-face judging process we’ve established a reputation as the blue-ribbon awards for our industry in the UK. It has been good to see that borne out by both the number and quality of entries this year, as well a record-breaking number of attendees at the Gala Dinner.”
“I’d like to add my personal thanks to everyone who participated, including our sponsors and especially the judges who have committed a lot of time and effort. And of course, to all the winners, who have demonstrated they are making a positive impact in our industry.”
The full list of winners along with a gallery of images from the evening is available online at https://www.ukcontactcentreawards.co.uk/2017-winners.
Nominations for the 2018 UK National Contact Centre Awards 2018 close at midnight on Friday 23rd February 2018. The Gala Dinner will take place on 15 May 2018.