| Award | Name | Company |
| Contact Centre Support Manager | Boyden Manns | Endsleigh Insurance |
| Customer Relations Manager | David Linbourne | Directline Group |
| Resource Planning Manager | Fiona Cameron | HIVE |
| Quality Manager | Mark Cassidy | Virgin Media |
| Business Improvement Manager | Jackie Ingoe | Northern PowerGrid |
| Customer Experience Champion | Catherine Lindsay | Hermes |
| Team Manager – Rising Star | Emma Clarke | Northview Group |
| Team Manager – Collections | Kerry Barker | Wescot |
| Team Manager – Multi-channel | Gemma Tripp | Pelican Business Services |
| Team Manager – Sales | Leanne Brooks | Barclaycard |
| Team Manager – Service | Joanne Schofield | Assurant |
| Contact Centre Manager of the Year – Outsourced | Iain Gibson | Parseq |
| Contact Centre Manager of the Year – Small | Sarah Williams | Network Homes |
| Contact Centre Manager of the Year – Medium | Carol Beveridge | Sky |
| Contact Centre Manager of the Year – Large | Mitchell Brown | HMRC |
Team Awards
| Award | Company |
| Social Media Team of the Year | Ocado |
| Webchat Team of the Year | Fusion |
| Learning and Development Team of the Year | Directline Group |
| Overall Team of the Year | HIVE |
Organisation Awards
| Award | Company |
| Most Effective Health and Wellbeing Programme | BUPA |
| Most Effective Homeworking Programme | L&Q Housing |
| Most Positive Impact on the Community | Sky UK |
Sponsors …
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