Award | Name | Company |
Contact Centre Support Manager | Boyden Manns | Endsleigh Insurance |
Customer Relations Manager | David Linbourne | Directline Group |
Resource Planning Manager | Fiona Cameron | HIVE |
Quality Manager | Mark Cassidy | Virgin Media |
Business Improvement Manager | Jackie Ingoe | Northern PowerGrid |
Customer Experience Champion | Catherine Lindsay | Hermes |
Team Manager – Rising Star | Emma Clarke | Northview Group |
Team Manager – Collections | Kerry Barker | Wescot |
Team Manager – Multi-channel | Gemma Tripp | Pelican Business Services |
Team Manager – Sales | Leanne Brooks | Barclaycard |
Team Manager – Service | Joanne Schofield | Assurant |
Contact Centre Manager of the Year – Outsourced | Iain Gibson | Parseq |
Contact Centre Manager of the Year – Small | Sarah Williams | Network Homes |
Contact Centre Manager of the Year – Medium | Carol Beveridge | Sky |
Contact Centre Manager of the Year – Large | Mitchell Brown | HMRC |
Team Awards
Award | Company |
Social Media Team of the Year | Ocado |
Webchat Team of the Year | Fusion |
Learning and Development Team of the Year | Directline Group |
Overall Team of the Year | HIVE |
Organisation Awards
Award | Company |
Most Effective Health and Wellbeing Programme | BUPA |
Most Effective Homeworking Programme | L&Q Housing |
Most Positive Impact on the Community | Sky UK |