Individual Awards

Award Name Company
Contact Centre Support Manager Boyden Manns Endsleigh Insurance
Customer Relations Manager David Linbourne Directline Group
Resource Planning Manager Fiona Cameron HIVE
Quality Manager Mark Cassidy Virgin Media
Business Improvement Manager Jackie Ingoe Northern PowerGrid
Customer Experience Champion Catherine Lindsay Hermes
Team Manager – Rising Star Emma Clarke Northview Group
Team Manager – Collections Kerry Barker Wescot
Team Manager – Multi-channel Gemma Tripp Pelican Business Services
Team Manager – Sales Leanne Brooks Barclaycard
Team Manager – Service Joanne Schofield Assurant
Contact Centre Manager of the Year – Outsourced Iain Gibson Parseq
Contact Centre Manager of the Year – Small Sarah Williams Network Homes
Contact Centre Manager of the Year – Medium Carol Beveridge Sky
Contact Centre Manager of the Year – Large Mitchell Brown HMRC

Team Awards

Award Company
Social Media Team of the Year Ocado
Webchat Team of the Year Fusion
Learning and Development Team of the Year Directline Group
Overall Team of the Year HIVE

Organisation Awards

Award Company
Most Effective Health and Wellbeing Programme BUPA
Most Effective Homeworking Programme L&Q Housing
Most Positive Impact on the Community Sky UK

Past winners …

Sponsors …

Register Your Interest for 2018

Sponsorship Opportunities

The UK National Contact Centre awards, in their 23rd Year in 2018, are the longest established contact centre awards in the UK.

To find out more about the benefits of sponsoring this prestigious industry event, contact Jackie Pringle on