Individual Awards
| Award | Name | Company |
| Contact Centre Support Manager | Glyn Collins | Ombudsman Services |
| Customer Relations Manager | Nicola Gavin | Tesco Bank |
| Resource Planning Manager | Nick Upton | Ventrica |
| Quality Manager | Christian Harvey | Fidelity International |
| Business Improvement Manager | Sarah Wilson | Solicitors Regulation Authority |
| Customer Experience Champion | Alice Bush | Epos Now |
| Team Manager – Rising Star | Christina Wood | Agria Pet Insurance |
| Team Manager – Outbound | Nicki Woolf | AXA Insurance |
| Team Manager – Multi-channel | Andrew Downey | Sage UK |
| Team Manager – Sales | Ewan Currie | Virgin Media |
| Team Manager – Service | Tom Bennett | Wescot |
| Contact Centre Manager – Outsourced | Jonny Auton | First Source |
| Contact Centre Manager – Small | Heather Sawyer | McDonald’s Restaurants Ltd |
| Contact Centre Manager – Medium | Pavan Sharma | Metro Bank |
| Contact Centre Manager – Large | Lisa Daisley | Sky |
Team Awards
| Award | Company |
| Most Effective Health and Wellbeing Programme | Utilitywise |
| Most Effective Homeworking Programme | Air France |
| Most Positive Impact on the Community | Reassure |
| Best Employee Recognition Programme | Molson Coors |
| Best Apprenticeship Programme | Knowhow |
| Most Effective Recruitment Programme | BGL Group |
Organisation Awards
| Award | Company |
| Contact Centre Support Team – Colleague | AXA Insurance |
| Contact Centre Support Team – Customer | Epos Now |
| Contact Centre Operational Support Team | Swinton insurance |
| Social Media Team | Severn Trent |
| Webchat Team | Sky |
| Learning and Development Team | Barclaycard |
Photo Gallery
Past winners …
Sponsors …
