Individual Awards
| Award | Name | Company |
| Contact Centre Support Manager | Glyn Collins | Ombudsman Services |
| Customer Relations Manager | Nicola Gavin | Tesco Bank |
| Resource Planning Manager | Nick Upton | Ventrica |
| Quality Manager | Christian Harvey | Fidelity International |
| Business Improvement Manager | Sarah Wilson | Solicitors Regulation Authority |
| Customer Experience Champion | Alice Bush | Epos Now |
| Team Manager – Rising Star | Christina Wood | Agria Pet Insurance |
| Team Manager – Outbound | Nicki Woolf | AXA Insurance |
| Team Manager – Multi-channel | Andrew Downey | Sage UK |
| Team Manager – Sales | Ewan Currie | Virgin Media |
| Team Manager – Service | Tom Bennett | Wescot |
| Contact Centre Manager – Outsourced | Jonny Auton | First Source |
| Contact Centre Manager – Small | Heather Sawyer | McDonald’s Restaurants Ltd |
| Contact Centre Manager – Medium | Pavan Sharma | Metro Bank |
| Contact Centre Manager – Large | Lisa Daisley | Sky |
Team Awards
| Award | Company |
| Contact Centre Support Team – Colleague | AXA Insurance |
| Contact Centre Support Team – Customer | Epos Now |
| Contact Centre Operational Support Team | Swinton insurance |
| Social Media Team | Severn Trent |
| Webchat Team | Sky |
| Learning and Development Team | Barclaycard |
Organisation Awards
| Award | Company |
| Most Effective Health and Wellbeing Programme | Utilitywise |
| Most Effective Homeworking Programme | Air France |
| Most Positive Impact on the Community | Reassure |
| Best Employee Recognition Programme | Molson Coors |
| Best Apprenticeship Programme | Knowhow |
| Most Effective Recruitment Programme | BGL Group |
What people say ...
Myself and the team had an outstanding evening and the icing on the cake was winning silver in our first ever submission. Could not be prouder as are the wider teams at home
HSBC
Thanks – a fantastic night had by all – it is by far the most exciting & genuinely the most happy awards evenings I have been to. (and that’s quite a few)!
NHS Professionals
The night was amazing. Very well organised and the food was great!
HMRC
First, I wanted to thank you for organising what was a superb night, the team were in awe of the venue, the food & the vibe.
Molson Coors
It was an absolute privilege to be nominated and to attend the awards, to actually win was a truly, truly great experience
SAGE
Download the Toolkit
While it’s simple to enter the UK National Contact Centre Awards, it’s useful to have a quick guide to the whole process.
So we put together a Toolkit which you can download here.