Individual Awards
Award | Name | Company |
Contact Centre Support Manager | Glyn Collins | Ombudsman Services |
Customer Relations Manager | Nicola Gavin | Tesco Bank |
Resource Planning Manager | Nick Upton | Ventrica |
Quality Manager | Christian Harvey | Fidelity International |
Business Improvement Manager | Sarah Wilson | Solicitors Regulation Authority |
Customer Experience Champion | Alice Bush | Epos Now |
Team Manager – Rising Star | Christina Wood | Agria Pet Insurance |
Team Manager – Outbound | Nicki Woolf | AXA Insurance |
Team Manager – Multi-channel | Andrew Downey | Sage UK |
Team Manager – Sales | Ewan Currie | Virgin Media |
Team Manager – Service | Tom Bennett | Wescot |
Contact Centre Manager – Outsourced | Jonny Auton | First Source |
Contact Centre Manager – Small | Heather Sawyer | McDonald’s Restaurants Ltd |
Contact Centre Manager – Medium | Pavan Sharma | Metro Bank |
Contact Centre Manager – Large | Lisa Daisley | Sky |
Team Awards
Award | Company |
Contact Centre Support Team – Colleague | AXA Insurance |
Contact Centre Support Team – Customer | Epos Now |
Contact Centre Operational Support Team | Swinton insurance |
Social Media Team | Severn Trent |
Webchat Team | Sky |
Learning and Development Team | Barclaycard |
Organisation Awards
Award | Company |
Most Effective Health and Wellbeing Programme | Utilitywise |
Most Effective Homeworking Programme | Air France |
Most Positive Impact on the Community | Reassure |
Best Employee Recognition Programme | Molson Coors |
Best Apprenticeship Programme | Knowhow |
Most Effective Recruitment Programme | BGL Group |
What people say ...
Download the Toolkit
While it’s simple to enter the UK National Contact Centre Awards, it’s useful to have a quick guide to the whole process.
So we put together a Toolkit which you can download here.