2018 Winners

Individual Awards

Award Name Company
Contact Centre Support Manager Glyn Collins Ombudsman Services
Customer Relations Manager Nicola Gavin Tesco Bank
Resource Planning Manager Nick Upton Ventrica
Quality Manager Christian Harvey Fidelity International
Business Improvement Manager Sarah Wilson Solicitors Regulation Authority
Customer Experience Champion Alice Bush Epos Now
Team Manager – Rising Star Christina Wood Agria Pet Insurance
Team Manager – Outbound Nicki Woolf AXA Insurance
Team Manager  – Multi-channel Andrew Downey Sage UK
Team Manager  – Sales Ewan Currie Virgin Media
Team Manager – Service Tom Bennett Wescot
Contact Centre Manager – Outsourced Jonny Auton First Source
Contact Centre Manager  – Small Heather Sawyer McDonald’s Restaurants Ltd
Contact Centre Manager  – Medium Pavan Sharma Metro Bank
Contact Centre Manager  – Large Lisa Daisley Sky

Team Awards

Award Company
Contact Centre Support Team – Colleague AXA Insurance
Contact Centre Support Team – Customer Epos Now
Contact Centre Operational Support Team Swinton insurance
Social Media Team Severn Trent
Webchat Team Sky
Learning and Development Team Barclaycard

Organisation Awards

Award Company
Most Effective Health and Wellbeing Programme Utilitywise
Most Effective Homeworking Programme Air France
Most Positive Impact on the Community Reassure
Best Employee Recognition Programme Molson Coors
Best Apprenticeship Programme Knowhow
Most Effective Recruitment Programme BGL Group

Gala Dinner

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Book Table

Tickets for the UK National Contact Centre Awards 2020 Gala Dinner are now on sale until 1st September 2020.

Over 750 industry professionals will gather on Tuesday, 21st September at The Brewery, London, to hear the announcement of this year’s winners.

Sponsorship Opportunities

The UK National Contact Centre awards, in their 25th Year in 2020, are the longest established contact centre awards in the UK.

To find out more about the benefits of sponsoring this prestigious industry event, contact Jackie Pringle on jackie@ccma.org.uk.