Individual Awards
| AWARD | NAME | ORGANISATION |
| Contact Centre Support Manager | Gill Morris | Hermes – Europe |
| Resource Planning/Workforce Management Manager | Leanne Davies | Endsleigh Insurance |
| Quality Manager | Coleen Kelly | Assurant |
| Customer Experience Manager | Laura Welch | Home Group |
| Training/Coaching Manager | Michelle McInally | HSBC |
| Business Improvement Manager | Gareth Embrey | Lloyds Bank International |
| Team Leader/Manager Rising Star | Asjad Mahmood | Metro Bank |
| Team Leader/Manager Multi-channel | Edward Vanderlee | Diabetes UK |
| Team Leader/Manager Technical | Sophie Boshell | Virgin Media |
| Team Leader/Manager Sales | Lyndsey Stephenson | Sage UK |
| Team Leader/Manager Service | Carol Bryan | NHS Professionals |
Contact Centre Manager Awards
| AWARD | NAME | ORGANISATION |
| Contact Centre Manager-Outsourced | David Lutton | Teleperformance |
| Contact Centre Manager of the Year-Small | Stefan Marsh | AXA Insurance |
| Contact Centre Manager of the Year-Medium | Nichola Hall | Sage UK |
| Contact Centre Manager of the Year-Large | Neil Armstrong | RBS – Ulster Bank |
Organisation Awards
| AWARD | ORGANISATION |
| Best Diversity and Inclusion Programme – Colleague Support | emovis |
| Most Positive Impact on the Community | Clwyd Alyn Housing Association |
| Most Effective Employee Engagement Programme Small | HSBC |
| Most Effective Employee Engagement Programme Large | Tesco Mobile Capita Partnership |
Team Awards
| AWARD | ORGANISATION |
| Digital Team | Severn Trent |
| Learning and Development Team | Team Knowhow |
| Contact Centre Customer Support Team | British Telecom |
| Contact Centre Colleague Support Team | emovis |
| Contact Centre Operations Support Team | Barclaycard |
| Business Improvement Team | Aegon |
| Operational Excellence Team | Ageas |
What people say ...
Myself and the team had an outstanding evening and the icing on the cake was winning silver in our first ever submission. Could not be prouder as are the wider teams at home
HSBC
Thanks – a fantastic night had by all – it is by far the most exciting & genuinely the most happy awards evenings I have been to. (and that’s quite a few)!
NHS Professionals
The night was amazing. Very well organised and the food was great!
HMRC
First, I wanted to thank you for organising what was a superb night, the team were in awe of the venue, the food & the vibe.
Molson Coors
It was an absolute privilege to be nominated and to attend the awards, to actually win was a truly, truly great experience
SAGE
