2019 Winners

Individual Awards

AWARD NAME ORGANISATION
Contact Centre Support Manager Gill Morris Hermes – Europe
Resource Planning/Workforce Management Manager Leanne Davies Endsleigh Insurance
Quality Manager Coleen Kelly Assurant
Customer Experience Manager Laura Welch Home Group
Training/Coaching Manager Michelle McInally HSBC
Business Improvement Manager Gareth Embrey Lloyds Bank International
Team Leader/Manager Rising Star Asjad Mahmood Metro Bank
Team Leader/Manager Multi-channel Edward Vanderlee Diabetes UK
Team Leader/Manager Technical Sophie Boshell Virgin Media
Team Leader/Manager Sales Lyndsey Stephenson Sage UK
Team Leader/Manager Service Carol Bryan NHS Professionals

Contact Centre Manager Awards

AWARD NAME ORGANISATION
Contact Centre Manager-Outsourced David Lutton Teleperformance
Contact Centre Manager of the Year-Small Stefan Marsh AXA Insurance
Contact Centre Manager of the Year-Medium Nichola Hall Sage UK
Contact Centre Manager of the Year-Large Neil Armstrong RBS – Ulster Bank

Organisation Awards

AWARD ORGANISATION
Best Diversity and Inclusion Programme – Colleague Support emovis
Most Positive Impact on the Community Clwyd Alyn Housing Association
Most Effective Employee Engagement Programme Small HSBC
Most Effective Employee Engagement Programme Large Tesco Mobile Capita Partnership

Team Awards

AWARD ORGANISATION
Digital Team Severn Trent
Learning and Development Team Team Knowhow
Contact Centre Customer Support Team British Telecom
Contact Centre Colleague Support Team emovis
Contact Centre Operations Support Team Barclaycard
Business Improvement Team Aegon
Operational Excellence Team Ageas

Virtual Ceremony

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To find out more about the benefits of sponsoring this prestigious industry event, contact Jackie Pringle on jackie@ccma.org.uk.