Individual Awards
AWARD | NAME | ORGANISATION |
Contact Centre Support Manager | Gill Morris | Hermes – Europe |
Resource Planning/Workforce Management Manager | Leanne Davies | Endsleigh Insurance |
Quality Manager | Coleen Kelly | Assurant |
Customer Experience Manager | Laura Welch | Home Group |
Training/Coaching Manager | Michelle McInally | HSBC |
Business Improvement Manager | Gareth Embrey | Lloyds Bank International |
Team Leader/Manager Rising Star | Asjad Mahmood | Metro Bank |
Team Leader/Manager Multi-channel | Edward Vanderlee | Diabetes UK |
Team Leader/Manager Technical | Sophie Boshell | Virgin Media |
Team Leader/Manager Sales | Lyndsey Stephenson | Sage UK |
Team Leader/Manager Service | Carol Bryan | NHS Professionals |
Contact Centre Manager Awards
AWARD | NAME | ORGANISATION |
Contact Centre Manager-Outsourced | David Lutton | Teleperformance |
Contact Centre Manager of the Year-Small | Stefan Marsh | AXA Insurance |
Contact Centre Manager of the Year-Medium | Nichola Hall | Sage UK |
Contact Centre Manager of the Year-Large | Neil Armstrong | RBS – Ulster Bank |
Organisation Awards
AWARD | ORGANISATION |
Best Diversity and Inclusion Programme – Colleague Support | emovis |
Most Positive Impact on the Community | Clwyd Alyn Housing Association |
Most Effective Employee Engagement Programme Small | HSBC |
Most Effective Employee Engagement Programme Large | Tesco Mobile Capita Partnership |
Team Awards
AWARD | ORGANISATION |
Digital Team | Severn Trent |
Learning and Development Team | Team Knowhow |
Contact Centre Customer Support Team | British Telecom |
Contact Centre Colleague Support Team | emovis |
Contact Centre Operations Support Team | Barclaycard |
Business Improvement Team | Aegon |
Operational Excellence Team | Ageas |
What people say ...
Download the Toolkit
While it’s simple to enter the UK National Contact Centre Awards, it’s useful to have a quick guide to the whole process.
So we put together a Toolkit which you can download here.