2021 UK National Contact Centre Awards Winners

Individual Awards

Contact Centre Support Manager of the Year (Operations)

Sponsored by 

Suki Sarai

Beatriz Fuentes

Chris Kane

Contact Centre Support Manager of the Year (Customer)

Sponsored by 

Michelle Liddle

Dan Baker

Karley Shenton

Complaints Manager of the Year

Sponsored by 

Sally-Ann Tiffany

Paula Cornwall

Leah Hope

Resource Planning Manager of the Year

Presented by 

Brian Baird

Stephen Livens

Tim Milburn

Training/Coaching Manager of the Year

Sponsored by 

Kristian Websdale

Zoe Kitching

Sarah Coates

Business Improvement Manager of the Year

Sponsored by 

Neil Agate

Tom Reekie

Tina Wood

Team Manager of the Year (Outsourced)

Sponsored by 

Sarah Johnson

Leanne Green

Johnathan Thompson

Team Manager of the Year (Rising Star)

Sponsored by 

Charlotte Kent

Christine Allen

Sarah Hownam

Team Manager of the Year (Sales)

Sponsored by 

Lynsey Heron

Stephen Sheriff

Rebecca Mellor

Team Manager of the Year (Service)

Sponsored by 

Sharon Kelly

Joanne Quinn

Olivia O’Hare

Team Manager of the Year (Multi-Skilled)

Sponsored by 

Jenna Connon

Faye Bevans

David Hankin

Contact Centre Manager of the Year (Outsourced)

Sponsored by 

Leaha Jones

Michelle Avinou

Anne MacGowan

Contact Centre Manager of the Year (Small)

Sponsored by 

Nicole Sinclair

Jane Gallacher

Sophie Collis

Contact Centre Manager of the Year (Large)

Sponsored by 

Stephen Lomas

Rula Samara

Sarah Race

Contact Centre Leader of the Year

Sponsored by 

Ryan Rubertazzi

Claire Carroll

Catherine Lindsay

Unsung Hero

Sponsored by 

Sean Benson

Hazel Maw

Tom Johnson

Team Awards

Contact Centre Support Team of the Year (Customer)

Presented by judges of 

Knowledge, Testing & Automation

Customer Enablement

Bereavement Helpdesk

Contact Centre Support Team of the Year (Colleague)

Presented by judges of 

HR Team

North Yorkshire Police Talent & Resourcing Team

Quality Assurance

Contact Centre Support Team of the Year (Operations)

Presented by judges of 

Sales Operations, Support & Channel Implementation

Operational Support Services

The Core Technology Team

Learning and Development Team of the Year

Sponsored by 

Learning & Development Team

Learning and Development

Sales Enablement Team

Business Improvement Team of the Year (Small)

Sponsored by 

Transformation Team

Change Team

Operational Support

Business Improvement Team of the Year (Large)

Sponsored by 

Customer Experience Managers Customer Contact

One Retention

Customer Operations Product Partners

Digital Team of the Year

Sponsored by 

Omni Channel Team

HR Customer Services Team

CX Digital Team

Organisation Awards

Best Diversity and Inclusion Culture

Sponsored by 

Most Effective Colleague Engagement Programme

Presented by 

Best Health & Well-being Programme

Sponsored by 

Most Positive Impact on the Community

Sponsored by 

Best Homeworking Programme (Small)

Sponsored by 

Best Homeworking Programme (Large)

Sponsored by 

Most Effective Recruitment Initiative

Sponsored by 

Contact Centre of the Year (Outsourced)

Sponsored by 

Contact Centre of the Year (Small)

Sponsored by 

Contact Centre of the Year (Medium)

Sponsored by 

Contact Centre of the Year (Large)

Presented by 

What people say ...

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Sponsorship Opportunities

The UK National Contact Centre awards, in their 26th Year in 2021, are the longest running contact centre awards in the UK.

To find out more about the benefits of sponsoring this prestigious industry event, contact Leigh Hopwood on leigh@ccma.org.uk.