A look back at the 2018 Gala Dinner


With entries for the 2019 UK National Contact Centre Awards about to close, let’s have a look at what to expect from the Gala Dinner on 14th May.

This is what you’re competing for …

On 15 May 2018 the winners of the UK National Contact Centre Awards were announced to a full house of over 700 industry professionals at The Brewery in London. Industry leaders from Sky, Metro Bank, McDonalds Restaurants and First Source were crowned winners of the Contact Centre Manager of the Year for large, medium, small and outsourced respectively. They were delighted to receive their award from Diversity star and TV personality Ashley Banjo.

“It was an inspirational, and emotional evening,” said Ann-Marie Stagg, Chief Executive at the CCMA (Call Centre Management Association). “Seeing individuals in our industry be recognised by their peers for the incredible work they are doing to raise standards in customer service is at the heart of our annual awards programme.”

An emotional Utilitywise team said, “Winning this award tonight means the world to us. The whole evening was perfectly paced, professionally organised and we were made to feel very special.” The team from Metro Bank said, “What a fantastic night! Everything about the whole evening was amazing. It makes us so proud to be here and to have one of our team recognised.”

Tesco Bank picked up four awards on the night including Gold for Complaints Manager of the Year. AXA Insurance also walked away with four wins including Gold for Support Team of the Year and Outbound Team Manager of the year.

Lisa Daisley, Head of Sales Operations at Sky, said, “To collect Gold for Contact Centre Manager of the Year has left me beyond proud. Huge thanks to each and every one of my team as without them this would not have been possible. Thanks to Ann-Marie Stagg for a superb evening.”

Other winners on the night included Molson Coors for Best Employee Recognition Programme, Air France for Most Effective Homeworking Programme and Barclaycard for Best Learning and Development Programme.

2018 Gala Dinner Gallery

Past winners ...


What people say ...