A look back at the 2019 UK National Contact Centre Awards Gala Dinner


On 14 May 2019 the winners of the UK National Contact Centre Awards were announced to a full house of over 700 industry professionals at The Brewery in London.

Industry leaders from RBS Ulster Bank, Sage, AXA Insurance, and Teleperformance were crowned winners of the Contact Centre Manager of the Year for large, medium, small and outsourced respectively. They were delighted to receive their awards from the irrepressible Boyzone star Keith Duffy.

“With over 750 people in attendance we’re delighted to say this was the biggest UK National Contact Centre Awards yet,” said Ann-Marie Stagg, Chief Executive at the CCMA (Call Centre Management Association). “With a record number of entries as well our independent judges interviewed more people than ever. The standard was so high that all the finalists can be justly proud of themselves, and the Gold winners really are the best of the best.”

A delighted Nichola Hall from Sage UK said “I still can’t quite believe I’ve just won our industry’s top award for contact centre managers look at the career trajectories of previous winners and I’m so proud to follow in their footsteps. So proud I’m a winner. Thanks, CCMA, for a great event.””

The team from Most Positive Impact on the Community winner, Clwyd Alyn Housing Association, said, “This is an amazing result for our contact centre team. It reflects all the positive work we do throughout our communities, and the contact centre is at the heart of that.”

HSBC picked up six awards on the night including Golds for Most Effective Employee Engagement Programme and Training/Coaching Manager. Sage and emovis also walked away with four wins each, including Gold for Team Leader/Manager Sales and Best Diversity and Inclusion Programme respectively.

Ben Broome, Head of Premier Advice at HSBC, said, “What a performance by all our people and teams, we couldn’t be prouder. That we won Gold awards for Training/Coaching and Employee Engagement demonstrates the commitment we’ve put into making HSBC a great company to work for – which pays huge dividends for our customers and shareholders as well as our staff.”

Other winners on the night included included NHS Professionals for Team Leader/Manager Service, Aegon for Business Improvement Team, and Teleperformance with Gold and Bronze in the Contact Centre Manager of the Year, Outsourced category.

Click here to download the entry forms for the 2020 UK National Contact Centre Awards.

2019 Gala Dinner Photo Gallery

Virtual Ceremony

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