Who do the awards recognise?

The UK National Contact Centre awards are now in their 25th Year and recognise those individuals and teams in our industry who are role models, working to make their contact centres professional and industry leading.

Past winners have gone on to great things – many are now at senior management and board level, and some make up our panel of highly qualified independent judges. One past winner is our very own Ann-Marie Stagg, Chief of the Judges and CEO of the CCMA.

How credible are these awards?

The awards are run by the CCMA (Call Centre Management Association), the leading and longest-established industry body for contact centre professionals in the UK. Previously open only to members and known as the CCMA Awards, they are now open to the whole industry.

The awards have an excellent reputation for being of a very high standard. All of the nominees go through a comprehensive judging process, including face to face interviews, panel judging and site visits.

What makes these awards unique …

The UK National Contact Centre Awards are the longest established for our industry in the UK.

We strongly believe that award judges should be people who work in the industry with an excellent reputation and track record. The judging panel are all people who work in the industry full time. They are experienced operational judges including previous award winners. None of our judges are vendors or suppliers.

Our judging panel, which is made up of CCMA members agree the process, judging criteria and benchmark for all categories. We believe it is important that the criteria is defined by people who understand the demands of the nominees role.

In order to retain the integrity of our judging process, award category sponsors cannot be nominated for any of our awards or judge any of the awards.

Past winners ...


What people say ...

Download the Toolkit

While it’s simple to enter the UK National Contact Centre Awards, it’s useful to have a quick guide to the whole process.

So we put together a Toolkit which you can download here.

Sponsorship Opportunities

The UK National Contact Centre awards, in their 25th Year in 2020, are the longest established contact centre awards in the UK.

To find out more about the benefits of sponsoring this prestigious industry event, contact Jackie Pringle on jackie@ccma.org.uk.