Who do the awards recognise?

The UK National Contact Centre Awards are now in their 26th year and recognise those individuals and teams in our industry who are role models, inspiring others and deserve recognition for the work they are doing in their contact centre operation.​

The awards are open to all contact centre operations based in the UK. Members of the CCMA can enter for free.​

Past winners have gone on to great things – many are now at senior management and board level, and some make up our panel of highly qualified independent judges.

How credible are these awards?

The awards are run by the CCMA (Call Centre Management Association), the leading and longest-established industry body for contact centre professionals in the UK. The awards have an excellent reputation for being of a very high standard. All of the nominees go through a comprehensive judging process, including face to face interviews, panel judging and site visits.

We strongly believe that award judges should be people who work in the industry with an excellent reputation and track record. Our judges are handpicked for their deep knowledge and experience in contact centre operations. Many have been judging with us for several years, and many have been through the process themselves as nominees. None of our judges are vendors or suppliers.

Why enter these awards?

As the longest running awards programme in the UK call centre industry, the UK National Contact Centre Awards have built a well-respected reputation over 26 years. To be an award winner is a highly regarded accolade that has supported the development of teams and individuals for many years.

We work with CCMA members to agree the process, the judging criteria and the benchmark for all categories. We believe it is important that the criteria is defined by people who understand the demands of the nominees role.

Critical to this is the quality of the judging process and the judges that volunteer to give their time knowing how important the programme is in the advancement of individuals, organisations and the wider industry.

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Sponsorship Opportunities

The UK National Contact Centre awards, in their 26th Year in 2021, are the longest running contact centre awards in the UK.

To find out more about the benefits of sponsoring this prestigious industry event, contact Leigh Hopwood on leigh@ccma.org.uk.