The UK National Contact Centre awards are in their 26th Year in 2021, and recognise those individuals and teams in our industry who are role models, working to make their contact centres professional and industry leading.
Past winners have gone on to great things – many are now at senior management and board level, and some make up our panel of highly qualified independent judges.
How credible are these awards?
The awards are run by the CCMA (Call Centre Management Association), the leading and longest-established industry body for contact centre professionals in the UK. Previously open only to members and known as the CCMA Awards, they are now open to the whole industry.
The awards have an excellent reputation for being of a very high standard. All of the nominees go through a comprehensive judging process, including face to face interviews, panel judging and site visits.
What makes these awards unique …
The UK National Contact Centre Awards are the longest established for our industry in the UK.
We strongly believe that award judges should be people who work in the industry with an excellent reputation and track record. The judging panel are all people who work in the industry full time. They are experienced operational judges including previous award winners. None of our judges are vendors or suppliers.
Our judging panel, which is made up of CCMA members agree the process, judging criteria and benchmark for all categories. We believe it is important that the criteria is defined by people who understand the demands of the nominees role.