Frequently Asked Questions

If you can’t find the answer to your question below, please contact us on

The Awards are open to individuals, teams and organisations in a UK based contact centre.

The CCMA (UK) Awards are the longest established Contact Centre Awards in the UK and provide the ultimate recognition of your achievements – so it is a great way to get the recognition of your colleagues and/or customers. The judging process is highly credible and robust, involving face to face interviews.

Step 1 – register an account with this website

Step 2 – select your main category (Individual, Team, Organisation)

Step 3 – fill in the online form and save your entry

Step 4 – you can edit your entry until the 23rd February deadline

From the Enter page you can download nomination forms. This allows you to write your nomination offline, and even share it with colleagues, before copying and pasting your answers into the online form.

Applying or nominating is completely FREE OF CHARGE.

Yes! However, we expect that you will carry out an inhouse process to determine who your best people/teams are prior to nominating. Random/excessive nominations may undermine your best nominations.

Yes! If you would like to nominate an individual or team from another company (i.e. one that you do not work for but do business with) for an award, submit an application through the normal means. Please also ensure that the party you are nominating agrees to be nominated.

Yes you can attach any relevant supporting material to your nomination.

To book a table for the awards please email us at or call us on 0844 8000623. Last year’s gala dinner was a sell out event, so please book your table as soon as possible. You may provisionally book a table, pending the outcome of the judging process if you prefer. CCMA members will be given priority for bookings.

In order to ensure the integrity of the awards, individuals, teams or organisations cannot be nominated in an award category that your organisation are sponsoring.

If you believe there is any conflict of interest, please contact us.

Past winners …

Sponsors …

What people say …

Register Your Interest for 2019

Sponsorship Opportunities

The UK National Contact Centre awards, in their 23rd Year in 2018, are the longest established contact centre awards in the UK.

To find out more about the benefits of sponsoring this prestigious industry event, contact Jackie Pringle on