Awards Dinner, Monday 27 September 2021 at The Brewery, London.

By invitation only.

We are delighted that we will be announcing the winners for the UK National Contact Centre Awards 2021 at a lavish Awards Dinner on Monday 27 September 2021 at The Brewery, London.

The Awards Dinner is by invitation only and all Finalists will be invited to attend. When you have received your invitation, click here to claim your tickets by 31 May 2021.

Under current social restrictions, the capacity is limited. However, we are hoping that restrictions will be lifted and you will be part of the largest ever Awards Dinner recognising the immense talent in the UK contact centre industry.

Please check out the FAQs for questions you may have about tickets.

What to expect on the night

The Brewery has been home to these prestigious awards for many years and we are looking forward to welcoming all our Finalists to a covid-safe live evening.

At this exclusive black-tie evening, one of the first live events after the pandemic for our industry, you can expect a fabulous night out. Supported by a special celebrity guest, you will experience an outstanding gourmet dinner in one of the most elegant venues in London before hearing who the winners are.

The Brewery is an 18th-century former Whitbread brewery in the heart of London. The award-winning chefs use locally sourced ingredients to create beautifully prepared, robustly flavoured and nutritional menus.

Order of events

  • 18:30   Welcome Drinks
  • 19:00   Gourmet three-course dinner with coffee
  • 21:00   Awards ceremony
  • 22:30   Dancing (if permitted)
  • 00:00   Carriages

Coronavirus considerations

We are closely monitoring the pandemic situation and Government guidelines. We are hoping that the reduction in infection rates and the increase in vaccinations will result in all restrictions being lifted over the summer.

The current plans are based on the current information available from The Brewery. There are pilot events taking place in April and May that will influence what the future Government guidelines may be.

The Government’s Spring 2021 Roadmap is a four-step plan aiming to ease lockdown restrictions across England. May 17th is the planned move to Step 3, which would allow the UK National Contact Centre Awards to go ahead with limited capacity and social distancing measures. Step 4 is due to come into effect no earlier than 21 June and would allow for the UK National Contact Centre Awards Dinner to go ahead with no restrictions.

Above all, we would very much like to bring you a live event, in a covid-safe environment this year.

The Brewery

The Brewery occupies the site of the former Whitbread brewery in East London. In 1750 Samuel Whitbread, having bought property in the area, transplanted his operations to Chiswell Street from two smaller breweries in Old Street and Brick Lane.

Within a few years Whitbread’s brewery had become a vast operation, its sheer size making it an attraction worthy of royal visits. George III, Queen Charlotte, Queen Elizabeth II and Elizabeth the Queen Mother all visited the site. Brewing on the site continued until 1976, the last tanker pulling out of the South Yard on April 13, bringing to an end a 225-year era.

Transport and accommodation

The Awards Dinner is being held at The Brewery, London’s premier venue for UK and International awards events.

Click here to visit their website: The Brewery

Travelling to the Brewery by public transport is quick and easy.  It is close to Liverpool Street, Moorgate and Barbican stations.

Address: The Brewery, 52 Chiswell Street, London, EC1Y 4SD

The nearest hotels to the awards venue include:

MontcalmThe Thistle, Barbican

Premier Inn, Old Street

Premier Inn, Aldgate

Please contact these hotels directly to book your accommodation.


Virtual Ceremony

Headline Sponsor

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Key contacts

Get in touch with Jackie or Jade if we can help with anything.

You can also email us at

Jackie Pringle

Director of Awards

Jade Basford

Marketing and Events Executive

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Sponsorship Opportunities

The UK National Contact Centre awards, in their 26th Year in 2021, are the longest running contact centre awards in the UK.

To find out more about the benefits of sponsoring this prestigious industry event, contact Leigh Hopwood on