blog 2018
UK National Contact Centre Awards open for nominations The UK National Contact Centre Awards 2021 are now accepting nominations, according to organisers the CCMA (Call Centre Management Association). The longest running awards programme in the industry has announced new categories in the 2021 edition, including Unsung Hero and Contact Centre of the Year. UK-based…
UK National Contact Centre Awards Winners Announced at Extraordinary Virtual Awards Ceremony Last night the winners of the UK National Contact Centre Awards were announced during an extraordinary virtual awards ceremony hosted by the CCMA (Call Centre Management Association). More than 1,000 people watched as industry leaders from Hitachi Capital, Vodafone, Greenwich Leisure and…
A look back at the 2019 UK National Contact Centre Awards Gala Dinner On 14 May 2019 the winners of the UK National Contact Centre Awards were announced to a full house of over 700 industry professionals at The Brewery in London. Industry leaders from RBS Ulster Bank, Sage, AXA Insurance, and Teleperformance were…
“Makes all the hard work worthwhile” Nichola Hall, Sage UK Contact Centre Manager of the Year Did you nominate yourself or did somebody else nominate you? We have a group of people who focus on colleague experience within the contact centre. They get together and agree who we’re going to nominate. What attracted you…
“It’s rewarding on so many levels for you as an individual and collectively for your team and the company you work for” The UK National Contact Centre Awards are now in their 25th year, making them the longest-established awards for the contact centre industry. It also means there’s a huge list of past winners.…
Tips on entering from two of our judges In our recent Webinar on how to enter the UK National Contact Centre Awards we invited two of our most experienced judges to talk through the entry and judging process. Here is what they had to say … Michael Sherwood, Head of Customer Experience, Atom Bank…
2019 Customer Experience Manager winner Laura Welch from Home Group What attracted you to the UK Awards in particular? Home Group have entered the UK National Contact Centre Awards regularly since 2015 – we take part in these awards because we believe that they are the most prestigious national awards in the industry. We…
A winner’s story … could you be next? Severn Trent was one of last year’s winners in the Social Media Team of the Year. Here Bill Wilson, who heads up the team, explains why he thinks you should enter and how he found the whole experience … What attracted you to the UK…
What winning a UK National Contact Centre Award did for us For some people it means a great career boost, for others it gives their whole team a lift. Listen to these past winners explain why winning a UK National Contact Centre Award was a big deal for them and their teams, and why…
Why you should nominate your best people for the UK’s biggest contact centre awards So early in the year it’s a good time to reflect on your contact centre’s achievements and take the opportunity to get some external recognition for your high flyers. The UK National Contact Centre Awards are the largest and longest established…