UK National Contact Centre Awards 2021 open for nominations

UK National Contact Centre Awards open for nominations   The UK National Contact Centre Awards 2021 are now accepting nominations, according to organisers the CCMA (Call Centre Management Association). The longest running awards programme in the industry has announced new categories in the 2021 edition, including Unsung Hero and Contact Centre of the Year. UK-based…

UK National Contact Centre Awards Winners Announced at Extraordinary Virtual Awards Ceremony

UK National Contact Centre Awards Winners Announced at Extraordinary Virtual Awards Ceremony   Last night the winners of the UK National Contact Centre Awards were announced during an extraordinary virtual awards ceremony hosted by the CCMA (Call Centre Management Association). More than 1,000 people watched as industry leaders from Hitachi Capital, Vodafone, Greenwich Leisure and…

Why you should nominate your best people for the UK’s biggest contact centre awards

Why you should nominate your best people for the UK’s biggest contact centre awards   So early in the year it’s a good time to reflect on your contact centre’s achievements and take the opportunity to get some external recognition for your high flyers. The UK National Contact Centre Awards are the largest and longest established…