Frequently Asked Questions

If you can’t find the answer to your question below, please contact us on

The Awards are open to individuals, teams and organisations in a UK based contact centre.

The UK National Contact Centre Awards are the longest running contact centre awards in the UK and provide the ultimate recognition of your achievements – so it is a great way to get the recognition of your colleagues and/or customers. The judging process is highly credible and robust, involving face to face interviews.

Register an account on the website

Pick a category and fill in an entry form

Submit and save the entry

You can keep editing the entry until 31 March

Add as many other entries as you want

Applying or nominating is completely free of charge to CCMA members. For non-members first entry is £199 and each entry thereafter is £100 each.

Yes! However, we expect that you will carry out an inhouse process to determine who your best people/teams are prior to nominating. Random/excessive nominations may undermine your best nominations.

Yes! If you would like to nominate an individual or team from another company (i.e. one that you do not work for but do business with) for an award, submit an application through the normal means. Please also ensure that the party you are nominating agrees to be nominated.

Yes you can attach any relevant supporting material to your nomination.

In order to ensure the integrity of the awards, individuals, teams or organisations cannot be nominated in an award category that your organisation are sponsoring.

If you believe there is any conflict of interest, please contact us.

Yes – absolutely, you can nominate yourself.

All of our judges sign a confidentiality agreement before having access to any of the nominations.

In addition, any documentation that is provided during the judging panel and judging visits is securely destroyed six weeks after the awards dinner.

What people say ...

Download the Toolkit

While it’s simple to enter the UK National Contact Centre Awards, it’s useful to have a quick guide to the whole process.

So we put together a Toolkit which you can download here.

Sponsorship Opportunities

The UK National Contact Centre awards, in their 26th Year in 2021, are the longest running contact centre awards in the UK.

To find out more about the benefits of sponsoring this prestigious industry event, contact Leigh Hopwood on