Frequently Asked Questions

If you can’t find the answer to your question below, please contact us on

The Awards are open to individuals, teams and organisations in a UK based contact centre.

The CCMA (UK) Awards are the longest running Contact Centre Awards in the UK and provide the ultimate recognition of your achievements – so it is a great way to get the recognition of your colleagues and/or customers. The judging process is highly credible and robust, involving face to face interviews.

Register your interest via the website
Download an entry form
Complete the entry form and email to before the deadline of 21 February

Applying or nominating is completely FREE OF CHARGE.

Yes! However, we expect that you will carry out an inhouse process to determine who your best people/teams are prior to nominating. Random/excessive nominations may undermine your best nominations.

Yes! If you would like to nominate an individual or team from another company (i.e. one that you do not work for but do business with) for an award, submit an application through the normal means. Please also ensure that the party you are nominating agrees to be nominated.

Yes you can attach any relevant supporting material to your nomination.

To book a table for the awards please complete and submit the booking form. Last year’s gala dinner was a sell-out event, so please book your table as soon as possible. CCMA members will be given priority for bookings.

In order to ensure the integrity of the awards, individuals, teams or organisations cannot be nominated in an award category that your organisation are sponsoring.

If you believe there is any conflict of interest, please contact us.

Yes – absolutely, you can nominate yourself.

All of our judges sign a confidentiality agreement before having access to any of the nominations.

In addition, any documentation that is provided during the judging panel and judging visits is securely destroyed six weeks after the awards dinner.

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Pre-register for 2021

The UK National Contact Centre Awards 2021 will open for nominations in November 2020. Pre-register your interest below to be kept up-to-date with all the news:

Sponsorship Opportunities

The UK National Contact Centre awards, in their 26th Year in 2021, are the longest established contact centre awards in the UK.

To find out more about the benefits of sponsoring this prestigious industry event, contact Jackie Pringle on