Who are the judges?

Our judges are handpicked for their deep knowledge and experience in contact centre operations. Many have been judging with us for several years, and many have been through the process themselves as nominees. None of our judges are vendors or suppliers.

Head Judges

Our Head Judges ensure the integrity of the programme is maintained, ensuring the categories accurately represent the industry and that winners are selected fairly and via a robust judging process. They are experienced contact centre leaders that have extensive experience in judging contact centre industry awards.

Pam Kallay,

Vice President Global Contact Centre Management, Mastercard

James Revell,

Director of International Contact Centres, Air France KLM

Sarah Williams,

Divisional Head Customer Experience and Digital, Westminster City Council

Jason Mann,

Chief Commercial Officer, Endsleigh

Patricia Sanchez Diaz,

Head of Customer Experience Strategy, British Gas

Pam Kallay,

Vice President Global Contact Centre Management, Mastercard

Jason Mann,

Chief Operating Officer, Endsleigh

Patricia Sanchez Diaz,

Transformation Customer Experience Senior Manager, Centrica

James Revell,

General Manager European Sales and Service Centre, Air France

Sarah Williams,

Divisional Head Customer Experience and Digital, Westminster City Council

Lead Judges

Our team of Lead Judges are a team of industry professionals recognised for their outstanding contact centre achievements. Many have judged these awards for a number of years and have lots of experience of being a Lead Judge. Many are previous winners of these awards and have been a Support Judge too.

Support Judges

Each Lead Judge is accompanied by Support Judges who provide further depth to the judging process. They are CCMA members, previous award winners and industry experts relevant to specific categories to support the integrity of the programme.

Virtual Ceremony

Headline Sponsor

Past winners ...

Sponsors

What people say ...

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Sponsorship Opportunities

The UK National Contact Centre awards, in their 26th Year in 2021, are the longest running contact centre awards in the UK.

To find out more about the benefits of sponsoring this prestigious industry event, contact Leigh Hopwood on leigh@ccma.org.uk.