Main Event Sponsor

Sabio

As a leading customer contact technology specialist, Sabio is delighted to join forces with Avaya in sponsoring the 2019 UK National Contact Centre Awards. Our support for the CCMA and its awards programme reflects Sabio’s ongoing commitment to delivering award-winning customer contact performance. As one of Avaya’s longest-standing Platinum Partners, Sabio is proud to recognise all this year’s finalists and their determination to transform contact centre performance.

Sabio deliver solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences. Through its own technology and that of world-class technology leaders, Sabio helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. Visit www.sabio.co.uk or follow @SabioSense.

Award Category Sponsors

NICE

NICE Systems is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.

For more information, go to www.nice.com.

Poly

Poly is a global communications company that powers meaningful human connection and collaboration. Poly combines legendary audio expertise and powerful video and conferencing capabilities to overcome the distractions, complexity and distance that make communication in and out of the workplace challenging. Poly believes in solutions that make life easier when they work together and with our partner’s services. Our headsets, software, desk phones, audio and video conferencing, analytics and services are used worldwide and are a leading choice for every kind of workspace.

For more information, please visit: www.poly.com

MERJE

MERJE is an award-winning recruitment consultancy operating across multiple sectors in the UK.

Our bespoke and professional service covers permanent and contract roles across all areas of Customer Contact, from entry-level positions to Senior Management. With enthusiastic and dedicated teams in our London and Manchester offices, we make it our mission to understand your individual needs — whether you are looking to recruit the most talented employees or exploring your next career move.

For more information, go to www.merje.com/.

Premier CX

Premier CX is an independent creative consultancy specialising in helping contact centres optimise their customer experience across all channels. We work across all contact centre touchpoints to reduce user effort, create brand consistency and improve customer satisfaction – a fully integrated approach to customer experience.

Our award-winning strategic approach seeks to streamline communication, creating a seamless and positive experience that is at once creative, clear and on-brand. Our work has a direct, tangible impact on contact centre performance, customer experience and brand reputation enhancing interactions.

For more information, go to www.premiercx.co.uk.

BPA Quality

BPA has been the global leader in providing Managed Quality Assurance Services for contact centres worldwide for more than 25 years.

We work with some of the world’s biggest organisations with one aim: to improve customer experience and through this deliver increased sales, retention, loyalty, cost optimisation and profitability.

For more information, go to www.bpaquality.co.uk

Avaya

As a global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for multi-touch contact center and unified communications offered on premises, in the cloud, or a hybrid. Today’s digital world centers on communications enablement, and no other company is better positioned to do this than Avaya.

Optimize Your Customer Experience Across All Channels
Social media. SMS. Web chat. Mobile apps. They’re all now essential stops on the customer experience journey. Each offers a new way for customers to interact with your brand. But each adds one more venue where a poor experience can diminish customer lifetime value—and push them into the arms of your competition.

Let Avaya help you achieve a 360° view of your customers. Understand their histories. Anticipate their needs. And deliver personalized, exceptional experiences across every channel.

For more information, go to www.avaya.com

TTEC

TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic and disruptive brands.

The Company delivers outcome-based contact centre outsourcing solutions through TTEC Engage which operates and manages frontline and back-office business processes that support customer acquisition, care, growth and trust and safety – available onshore, nearshore and offshore.

Additionally, TTEC Digital, the company’s digital consultancy, designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients. Founded in 1982, the Company’s 47,800 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.

To learn more about how TTEC is bringing humanity to the customer experience, visit www.ttec.com/emea.

8×8

8×8 cloud solutions help businesses transform their customer and employee experience. With one system of engagement for voice, video, chat and contact centre and one system of intelligence on one technology platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations.

8×8 Virtual Contact Centre is a fully integrated cloud-based call centre solution that works with any broadband Internet connection and provides enterprise class functionality. This means you can deploy and operate multi channel contact centres quickly and effectively, without the time and expense of purchasing, installing and maintaining costly, specialised equipment. We offer features such as skills-based routing, multi-media management, real-time monitoring and reporting, voice recording and logging, historical reporting, interactive voice response and integration with third party CRM and ERP solutions and case management tools such as Salesforce.com, Netsuite and Zendesk.

For more information, go to www.8×8.com/uk

Talkdesk

Talkdesk Enterprise Cloud Contact Centre empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world, including Discovery Education and Peloton, rely on Talkdesk to power their customer interactions. Learn more and request a demo at www.talkdesk.com.

Odigo

Odigo helps large organisations connect with individuals through world-class, cloud-based contact centre solutions. Our cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for your customers and a satisfying, engaging experience for your service agents.

Odigo serves more than 400,000 agents and business users globally. With a 25-year history of industry firsts, Odigo has more than 350 clients around the world. Odigo is a Capgemini brand, which means we benefit from the scale and expertise of one of the world’s foremost providers of consulting, technology services and digital transformation.

For more information, go to www.odigo.com

MyCustomer.com

MyCustomer.com is Europe’s leading online resource for customer-focused professionals, with over 100,000 members. Sharing news and advice on fields including customer service, marketing, sales and CRM. MyCustomer.com is a vital hub for business leaders looking to enhance every part of the customer experience they deliver. With a network of expert contributors from around the globe and a focus on strategy, technology and in-depth research, members of the MyCustomer community are able to tap into a wealth of knowledge and receive the most comprehensive view of the trends affecting and influencing the world of customer management.

Visit us at www.mycustomer.com

UK National Contact Centre Academy

Developing the contact centre management professional is at the heart of the CCMA values. That’s why the UK National Contact Centre Academy was formed. This unique training organisation draws on the broad and practical in-depth contact centre experience at the CCMA. Our trainers have led best practice and award winning operations.

No matter where you are in your contact centre career, we’re here to help. From developing a confident advisor, to becoming an effective Team Manager and Contact Centre Professional, to succeeding as a strategic leader in customer contact, our training programmes will help you achieve your goals.

Get in touch

For more information, go to www.contactcentreacademy.com.