Sabio, Avaya’s Partner of the Year for 2015, is a customer contact technology specialist focused on delivering exceptional customer service strategies and solutions to transform customer contact.
Partnering with leading organisations such as Avaya, Nuance and Verint, Sabio offers business consulting, systems integration and managed services working with many major organisations across the UK including Argos, Brewin Dolphin, Business Stream, Eurostar, Leeds City Council, Office Depot, Thames Water, Unibet, Yorkshire Building Society and multi-award winning Lebara Mobile.
For more information, visit www.sabio.co.uk, follow us on Twitter at http://twitter.com/sabiosense or call 0844 412 3000
Award Category Sponsors
NICE Systems is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
For more information, go to www.nice.com.
MERJE is an award winning recruitment consultancy operating across multiple sectors.
Our bespoke and professional service covers permanent and contract roles across all areas of Customer Contact at management level.
Small but dynamic, professional and discreet, our aim is to provide exceptional and consistent quality with a particular focus on delivery. With an enthusiastic and dedicated team, we pride ourselves on understanding your individual needs – whether you’re looking to recruit the most talented employees, or exploring your next career move.
Described by our trade body as having ‘exceptional knowledge of specialist niche markets’, we make it our business to keep ahead of the latest industry changes.
For more information, go to www.merje.com/.
Plantronics offers the industry’s most complete portfolio of corded and wireless Contact Centre headsets. Designed and developed using a variety of wearing styles, the most advanced sound technologies, and a focus on all-day comfort, we have a proven solution for every contact centre need and preference. Taking our offering much further than just products, Plantronics offers a comprehensive service and support network to ensure the very best in headsets are supported by the very best in service.
As such Plantronics headsets are widely used in many Fortune 500 corporations and have been featured in numerous films and high profile events, including the historic “One small step for man” transmission from the moon in 1969.
For more information, go to www.plantronics.com
Dimension Data uses the power of technology to help organisations achieve great things. As a member of the NTT Group, we accelerate our clients’ ambitions through digital infrastructure, hybrid cloud, workspaces for tomorrow, and cybersecurity. With a turnover of USD 7.4 billion, offices in 49 countries, and 30,000 employees, we deliver wherever our clients are, at every stage of their technology journey. We’re proud to be the Official Technology Partner of Amaury Sport Organisation, organiser of the Tour de France, and the title partner of the cycling team, Team Dimension Data for Qhubeka.
We want to be the company that makes a real difference to our clients, our people, and societies. We’re proud to share our stories of how our employees are passionately working to fulfil that ambition.
For more information, go to www.dimensiondata.com
Pindrop is the pioneer in voice fraud prevention and authentication. Pindrop provides enterprise solutions to reduce fraud losses and authentication expense for some of the largest call centres in the world.
Pindrop’s patented Phoneprinting™ technology can identify, locate and authenticate phone devices uniquely just from the call audio thereby detecting fraudulent calls as well as verifying legitimate callers.
Pindrop has been selected by the world’s largest banks, insurers, brokerages and retailers, detecting over 80% of fraud, even for attackers never seen before. Pindrop’s solutions are allowing customers to reduce call time and improve their customers’ experience even while reducing fraud losses.
Pindrop was founded in 2011 and is venture backed by Andreessen Horowitz, Citi Ventures, Felicis Ventures, Google Capital, GV and IVP.
For more information contact:
A leading provider of global communications, 8×8 offers innovative, secure and reliable cloud technology. We offer world class virtual contact centre solutions, as well as business phone services, collaboration, virtual meetings and conferencing. With 128 patents, we are the only cloud based provider to own and develop our own technology.
How we can help your organisation
8×8 Virtual Contact Centre is a fully integrated cloud-based call centre solution that works with any broadband Internet connection and provides enterprise class functionality. This means you can deploy and operate multi channel contact centres quickly and effectively, without the time and expense of purchasing, installing and maintaining costly, specialised equipment. We offer features such as skills based routing, multi media management, real time monitoring and reporting, voice recording and logging, historical reporting, interactive voice response and integration with third party CRM and ERP solutions and case management tools such as Salesforce.com, Netsuite and Zendesk.
We also offer EasyContactNow, a scalable call centre solution with all the features and benefits of the most advanced telephony system, with added flexibility. Our Pay As You Go pricing model means there is no upfront investment required.
We are a Gartner Magic Quadrant Leader
We believe we have a unique and innovative place in the UK and global markets, having been named as a Leader for five consecutive years in Gartner’s high profile Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide.
Arise Virtual Solutions
Arise is a work-at-home, Business Process Outsourcing (BPO) company that uniquely blends crowdsourcing innovation, cloud-based technology and operational efficiencies to power its services and solutions. Recognised as a pioneer in the call centre industry, Arise has been delivering services in the cloud for nearly a decade through its network of tens of thousands of independent, home-based customer service, sales, and technical support providers in the UK, Ireland, Canada and the USA.
Get in touch
For further information visit us at http://www.arise.com/.
147 Media Ltd is based just outside of the University City of Cambridge and was launched in June 2001 to publish contact-centres; originally in printed format we subsequently went’ digital’ in May 2005 both with the strap line ‘everything contact centres’.
Experience of publishing both online and in print format confirmed that the fastest way to get up to date news and information to our subscribers was to concentrate solely on the website – which we did.
Using this philosophy we aim to bring our subscribers the most up to date news and information from the contact centre industry; to achieve this we have built a network of contacts within contact centres, PR and marketing agencies.
Get in touch
For further information visit us at www.contact-centres.com.
Past winners …
Contact Centre Support Manager
Shanice Goldspink, Direct Line Group
Customer Relations Manager
Phil Hansborough, British Gas Metering
Bryan Horrocks, Rentalcars
Resource Planning Manager
Sobaan Afzal, SkyUk
Social Media Champion
Kit Webster, RBS
Team Manager, Outbound
Nikki Harper, BUPA
What people say …
“Everyone had a fantastic time at the Awards dinner and all who attended said that it was an amazing atmosphere, everyone was so friendly and the whole evening went like clockwork.”
People Lead, SkyUK
“On our way back to Newcastle and just wanted to say a huge thank you and well done for a terrific evening. Great atmosphere, well organised and really special”
Business Improvements Manager, The AA
“Last night was a really enjoyable experience for us all, with the event itself being amazing. It had the glitz and glamour of the Oscars and was well arranged. A superb event!!!!!”
Head of Customer Services, Close Brothers
“’Last night was an amazing event, supremely hosted and great crowd control Ann Marie!’”
Site President, Barclays Bank