As a leading customer contact technology specialist, Sabio is delighted to join forces with Avaya in sponsoring the 2018 UK National Contact Centre Awards. Our support for the CCMA and its awards programme reflects Sabio’s ongoing commitment to delivering award-winning customer contact performance. As one of Avaya’s longest-standing Platinum Partners, Sabio is proud to recognise all this year’s finalists and their determination to transform contact centre performance.
Sabio deliver solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences. Through its own technology and that of world-class technology leaders, Sabio helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. Visit www.sabio.co.uk or follow @SabioSense.
Award Category Sponsors
NICE Systems is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
For more information, go to www.nice.com.
Plantronics offers the industry’s most complete portfolio of corded and wireless Contact Centre headsets. Designed and developed using a variety of wearing styles, the most advanced sound technologies, and a focus on all-day comfort, we have a proven solution for every contact centre need and preference. Taking our offering much further than just products, Plantronics offers a comprehensive service and support network to ensure the very best in headsets are supported by the very best in service.
As such Plantronics headsets are widely used in many Fortune 500 corporations and have been featured in numerous films and high profile events, including the historic “One small step for man” transmission from the moon in 1969.
For more information, go to www.plantronics.com
MERJE is an award winning recruitment consultancy operating across multiple sectors.
Our bespoke and professional service covers permanent and contract roles across all areas of Customer Contact at management level.
Small but dynamic, professional and discreet, our aim is to provide exceptional and consistent quality with a particular focus on delivery. With an enthusiastic and dedicated team, we pride ourselves on understanding your individual needs – whether you’re looking to recruit the most talented employees, or exploring your next career move.
Described by our trade body as having ‘exceptional knowledge of specialist niche markets’, we make it our business to keep ahead of the latest industry changes.
For more information, go to www.merje.com/.
8×8 is the provider of the world’s first Communications Cloud that combines unified communications, team collaboration, contact centre and analytics in a single, open and real-time platform.
8×8 Virtual Contact Centre is a fully integrated cloud-based call centre solution that works with any broadband Internet connection and provides enterprise class functionality. This means you can deploy and operate multi channel contact centres quickly and effectively, without the time and expense of purchasing, installing and maintaining costly, specialised equipment. We offer features such as skills based routing, multi media management, real time monitoring and reporting, voice recording and logging, historical reporting, interactive voice response and integration with third party CRM and ERP solutions and case management tools such as Salesforce.com, Netsuite and Zendesk.
For more information, go to www.8×8.com/uk.
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world’s most innovative brands. The Company provides its outcome-based customer engagement solutions through TTEC Digital which designs and builds customer experience consulting and technology solutions, and TTEC Engage which operates customer care, growth and trust and safety services. Founded in 1982, TTEC partners with business leadership across marketing, sales and customer care to design and deliver a simple, more human customer experience across every interaction channel. The Company’s 49,500 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TTEC is bringing humanity to the customer experience, visit www.ttec.com/emea.
Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organisation on the planet to achieve more.
For more information, go to www.microsoft.com.
BPA has been the global leader in providing Managed Quality Assurance Services for contact centres worldwide for more than 25 years.
We work with some of the world’s biggest organisations with one aim: to improve customer experience and through this deliver increased sales, retention, loyalty, cost optimisation and profitability.
For more information, go to www.bpaquality.co.uk
Diabolocom is a Cloud contact center solution provider and a telecom operator. Thanks to its fast deployment, its user-friendly interface fully integrated with the major CRM systems and a superior support, Diabolocom enables organizations to provide outstanding customer experiences across all channels and improve their overall performance. Diabolocom helps 250+ companies located in 20 countries embrace their digital transformation, amongst: ENI, Engie, Air Liquide, Smartbox, Coyote, Photobox, Wonderbox, Galeries Lafayette, Décathlon, Carrefour, AG2R LA MONDIALE, Bonduelle, Webhelp, Teleperformance…
For more information visit: www.diabolocom.com/en
147 Media Ltd is based just outside of the University City of Cambridge and was launched in June 2001 to publish contact-centres; originally in printed format we subsequently went’ digital’ in May 2005 both with the strap line ‘everything contact centres’.
Experience of publishing both online and in print format confirmed that the fastest way to get up to date news and information to our subscribers was to concentrate solely on the website – which we did.
Using this philosophy we aim to bring our subscribers the most up to date news and information from the contact centre industry; to achieve this we have built a network of contacts within contact centres, PR and marketing agencies.
Get in touch
For further information visit us at www.contact-centres.com.
MyCustomer.com is the only destination that provides guidance on engaging and serving customers across their entire journey – from path to purchase and beyond. We provide access to key decision makers across marketing, sales, customer service and IT roles. We offer credible engagement of senior professionals and influencers from across industry via our leading content and social reach. Core themes include data-driven marketing and customer experience management. Marketing Managers and C-level directors make up nearly half of the total readership. Visit us at www.mycustomer.com.
UK National Contact Centre Academy
Developing the contact centre management professional is at the heart of the CCMA values. That’s why the UK National Contact Centre Academy was formed. This unique training organisation draws on the broad and practical in-depth contact centre experience at the CCMA. Our trainers have led best practice and award winning operations.
No matter where you are in your contact centre career, we’re here to help. From developing a confident advisor, to becoming an effective Team Manager and Contact Centre Professional, to succeeding as a strategic leader in customer contact, our training programmes will help you achieve your goals.
Get in touch
For more information, go to www.contactcentreacademy.com.
Past winners …