Main Event Sponsor

Award Category Sponsors

8×8

8×8 is a leading Software-as-a-Service provider of voice, video, chat, contact centre, and enterprise-class API solutions powered by one global cloud communications platform. 8×8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business. For additional information, visit www.8×8.co.uk, or follow 8×8 on LinkedIn, Twitter and Facebook.

BPA Quality

BPA has been the global leader in providing Managed Quality Assurance Services for contact centres worldwide for more than 25 years.

We work with some of the world’s biggest organisations with one aim: to improve customer experience and through this deliver increased sales, retention, loyalty, cost optimisation and profitability.

For more information, go to www.bpaquality.co.uk

MERJE

MERJE is an award-winning recruitment consultancy with a focus on permanent and contract roles in Customer Contact. We cover the UK in all sectors and seniorities, from Senior Management to entry-level roles. With experienced market experts in both our London and Manchester offices, and a dedicated Front-Line Talent team for volume campaigns, we make it our mission to understand your individual needs — whether you are looking to recruit the most talented employees or exploring your next career move. Visit: www.merje.com.

NICE

NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organisations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organisations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organisations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions.

For more information, go to www.nice.com.

Sensée

Sensée is a unique business that provides customer contact via the phone, webchat, social media and email for forward thinking brands including Bupa, L&G, DPD, SSE and Allianz.

All 800 of Sensée’s customer service team, work from their own homes in the UK and Ireland, they schedule their own hours and they don’t have to battle with the daily commute.

As an ethical organisation Sensée is a Real Living Wage employer and thoroughly opposes one-sided Zero-Hour and Self-Employment contracts.

Sensée is a proud equal opportunities employer and believes that diversity is a great strength with a mix of people — including many from often underrepresented groups: the elderly, women; rurally disaffected communities; those with disabilities and LGBTQ— providing a balanced and very high-quality workforce.

For more information, go to www.sensee.co.uk.

TTEC

TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic and disruptive brands. The Company’s TTEC Digital business provides insight-driven, outcome-based and AI-enabled omnichannel cloud platforms and CX consulting solutions and its TTEC Engage business delivers operational excellence through customer care, acquisition, retention, fraud prevention and detection, and content moderation services. Founded in 1982, the Company’s 48,000 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TTEC is bringing humanity to the customer experience, visit www.ttec.com/emea.

CallMiner

CallMiner is a proud provider of post-contact and real-time multi-channel speech analytics solutions for improving agent performance and customer intelligence. Founded in 2002, CallMiner pioneered the speech analytics industry and with years of industry leadership and over 2 billion hours of conversations mined, are able to deliver exceptional value to customers by delivering highly effective, usable, and scalable speech analytics solutions. CallMiner empowers organisations of any size to extract and take action on intelligence from customer interactions for improving customer experience, sales, marketing, and compliance, as well as agent and customer engagement centre performance. Highlighted by industry recognition as the leader in AI fueled speech analytics along with the well-known success of our diversified customer base including multiple international customer achievement awards, CallMiner’s advance technology suite provides exceptional, demonstrable ROI for its customer in both the short and long term. For more information, visit www.callminer.com.

Odigo

Odigo helps large organisations connect with individuals through world-class, cloud-based contact centre solutions. Our cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for your customers and a satisfying, engaging experience for your service agents.

Odigo serves more than 400,000 agents and business users globally. With a 25-year history of industry firsts, Odigo has more than 350 clients around the world. Odigo is a Capgemini brand, which means we benefit from the scale and expertise of one of the world’s foremost providers of consulting, technology services and digital transformation.

Visit us at: www.odigo.com

MyCustomer.com

MyCustomer.com is the only destination that provides guidance on engaging and serving customers across their entire journey – from path to purchase and beyond. We provide access to key decision makers across marketing, sales, customer service and IT roles. We offer credible engagement of senior professionals and influencers from across industry via our leading content and social reach. Core themes include data-driven marketing and customer experience management. Marketing Managers and C-level directors make up nearly half of the total readership.

Visit us at www.mycustomer.com

Diabolocom

Diabolocom is the customer interaction management solution for customer services, contact centers and sales teams.

Thanks to its quick implementation, intuitive interface, ability to integrate with information systems and local business support, Diabolocom enables customers to have the best possible experience and companies to improve their operational performance.

To find out why more than 300 companies on 5 continents have chosen Diabolocom, take a look at our customer success stories. Visit us at www.diabolocom.com/en/.

UK National Contact Centre Academy

Developing the contact centre management professional is at the heart of the CCMA values. That’s why the UK National Contact Centre Academy was formed. This unique training organisation draws on the broad and practical in-depth contact centre experience at the CCMA. Our trainers have led best practice and award winning operations.

No matter where you are in your contact centre career, we’re here to help. From developing a confident advisor, to becoming an effective Team Manager and Contact Centre Professional, to succeeding as a strategic leader in customer contact, our training programmes will help you achieve your goals.

Get in touch

For more information, go to www.contactcentreacademy.com.