Sponsors

Main Event Sponsor

Award Category Sponsors

NICE

NICE Systems is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.

For more information, go to www.nice.com.

MERJE

MERJE is an award winning recruitment consultancy operating across multiple sectors.

Our bespoke and professional service covers permanent and contract roles across all areas of Customer Contact at management level.

Small but dynamic, professional and discreet, our aim is to provide exceptional and consistent quality with a particular focus on delivery. With an enthusiastic and dedicated team, we pride ourselves on understanding your individual needs – whether you’re looking to recruit the most talented employees, or exploring your next career move.

Described by our trade body as having ‘exceptional knowledge of specialist niche markets’, we make it our business to keep ahead of the latest industry changes.

For more information, go to www.merje.com/.

PINDROP

Pindrop is the pioneer in voice fraud prevention and authentication. Pindrop provides enterprise solutions to reduce fraud losses and authentication expense for some of the largest call centres in the world.

Pindrop’s patented Phoneprinting™ technology can identify, locate and authenticate phone devices uniquely just from the call audio thereby detecting fraudulent calls as well as verifying legitimate callers.

Pindrop has been selected by the world’s largest banks, insurers, brokerages and retailers, detecting over 80% of fraud, even for attackers never seen before. Pindrop’s solutions are allowing customers to reduce call time and improve their customers’ experience even while reducing fraud losses.

Pindrop was founded in 2011 and is venture backed by Andreessen Horowitz, Citi Ventures, Felicis Ventures, Google Capital, GV and IVP.

For more information contact:

Email: msutton@pindropsecurity.com
Or visit: www.pindrop.com

8×8

A leading provider of global communications, 8×8 offers innovative, secure and reliable cloud technology.  We offer world class virtual contact centre solutions, as well as business phone services, collaboration, virtual meetings and conferencing.   With 128 patents, we are the only cloud based provider to own and develop our own technology.

How we can help your organisation
8×8 Virtual Contact Centre is a fully integrated cloud-based call centre solution that works with any broadband Internet connection and provides enterprise class functionality.  This means you can deploy and operate multi channel contact centres quickly and effectively, without the time and expense of purchasing, installing and maintaining costly, specialised equipment. We offer features such as skills based routing, multi media management, real time monitoring and reporting, voice recording and logging, historical reporting, interactive voice response and integration with third party CRM and ERP solutions and case management tools such as Salesforce.com, Netsuite and Zendesk.

We also offer EasyContactNow, a scalable call centre solution with all the features and benefits of the most advanced telephony system, with added flexibility. Our Pay As You Go pricing model means there is no upfront investment required.

We are a Gartner Magic Quadrant Leader
We believe we have a unique and innovative place in the UK and global markets, having been named as a Leader for five consecutive years in Gartner’s high profile Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide.

Get in touch
For further information on 8×8 please contact 020 7096 6036, visit us at www.8×8.com/UK or connect with 8×8 on LinkedIn,Twitter, Google+ and Facebook.

Arise Virtual Solutions

Arise is a work-at-home, Business Process Outsourcing (BPO) company that uniquely blends crowdsourcing innovation, cloud-based technology and operational efficiencies to power its services and solutions. Recognised as a pioneer in the call centre industry, Arise has been delivering services in the cloud for nearly a decade through its network of tens of thousands of independent, home-based customer service, sales, and technical support providers in the UK, Ireland, Canada and the USA.

Get in touch

For further information visit us at http://www.arise.com/.

Contact-Centres.com

147 Media Ltd is based just outside of the University City of Cambridge and was launched in June 2001 to publish contact-centres; originally in printed format we subsequently went’ digital’ in May 2005 both with the strap line ‘everything contact centres’.

Experience of publishing both online and in print format confirmed that the fastest way to get up to date news and information to our subscribers was to concentrate solely on the website – which we did.

Using this philosophy we aim to bring our subscribers the most up to date news and information from the contact centre industry; to achieve this we have built a network of contacts within contact centres, PR and marketing agencies.

Get in touch

For further information visit us at www.contact-centres.com.