UK National Contact Centre Awards 2019 Open for Nominations on 10 December


  • Nominate individuals and teams for free on the awards website
  • Entries close on 22nd February 2019, with the Gala Dinner on 14th May
  • 5 new categories focussed on training, digital, business improvement, employee engagement, and diversity

The Call Centre Management Association (CCMA UK) is pleased to announce that the 24th edition of the UK National Contact Centre Awards will open for nominations next week, on Monday 10 December.

UK-based contact centres can enter by registering on the Awards website to download the nomination forms. The process is simple and easy, and nominations are free.

Nominations close on 22nd February 2019, with face-to-face judging to follow during March and April.

“These are the most prestigious and longest established UK awards for recognising individuals and teams who are role models in our industry,” said Ann-Marie Stagg, Chief Executive of the CCMA, which organises the awards.

“Being nominated can be a great career boost and also delivers excellent PR for winning organisations. It’s free to enter so we urge everyone to take the opportunity to nominate the people or teams who have made the biggest difference to your contact centre operation this year.”

In addition to last year’s Individual, Team, and Organisation categories, there are 5 new categories:

  • Training Manager/Coach
  • Digital Team
  • Business Improvement Team
  • Most Effective Employee Engagement Programme
  • Best Diversity and Inclusion Programme – colleague support

“Entering is easy,” said Ann-Marie. “Simply register on the website, download the nomination forms, and email us your completed entries by Friday 22nd February 2019.” 

Winners will be announced at a lavish Gala Dinner on 14th May 2019 to be held at The Brewery in London. The event was attended by over 700 industry professionals last year.

Register your interest here …

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