Watch the webinar with Leigh Hopwood and Jackie Pringle to get the inside track on the nomination and judging process.
They were joined by two of last year’s Gold Winners – from Co-op Insurance and emovis – who gave the benefit of their experience.
Two of our most experienced judges – James Revell, General Manager European Sales and Service Centre, Air France and Sarah Williams, Divisional Head Customer Experience and Digital, City of Westminster Council – explained exactly what they are looking for in the best nominations.
This is what was covered:
- Overview of the UK National Contact Centre Awards
- Take a look at the categories
- Walk through the process for entering
- Tips for writing a good entry
- What to expect from the judging process
- The awards dinner
- Additional support and help available
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