Watch the Webinar

Watch the webinar with Leigh Hopwood and Jackie Pringle to get the inside track on the nomination and judging process.

They were joined by two of last year’s Gold Winners – from Co-op Insurance and emovis – who gave the benefit of their experience.

Two of our most experienced judges – James Revell, General Manager European Sales and Service Centre, Air France and Sarah Williams, Divisional Head Customer Experience and Digital, City of Westminster Council – explained exactly what they are looking for in the best nominations.

This is what was covered:

  • Overview of the UK National Contact Centre Awards
  • Take a look at the categories
  • Walk through the process for entering
  • Tips for writing a good entry
  • What to expect from the judging process
  • The awards dinner
  • Additional support and help available

Virtual Ceremony

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Download the Toolkit

While it’s simple to enter the UK National Contact Centre Awards, it’s useful to have a quick guide to the whole process.

So we put together a Toolkit which you can download here.

Sponsorship Opportunities

The UK National Contact Centre awards, in their 26th Year in 2021, are the longest running contact centre awards in the UK.

To find out more about the benefits of sponsoring this prestigious industry event, contact Leigh Hopwood on leigh@ccma.org.uk.